Refund Policy

Last updated: September 19, 2026

The Ultimate Café Dessert Collection is a digital product: after payment, we email you a download link for the PDF. Because a digital file can't be returned once you have it, our approach to refunds differs from a physical product. This page explains what to expect and how to get help if something goes wrong.

Change of mind

Once the download link has been delivered and you have accessed or downloaded the PDF, refunds are generally not available for a change of mind. If you believe there are special circumstances, you are welcome to contact us and we will review your request.

When to contact us

Please contact us if any of the following happens:

Duplicate charge. You were charged more than once for the same order. Once we confirm it, we will refund the duplicate charge.
Payment taken but no email. Your payment went through but you did not receive the download email (please check your spam and promotions folders first). We will help you get your file.
Unusable or corrupted file. The PDF will not open or is damaged. We will send you a working copy.
Another technical delivery problem. Anything else that stops you from getting or opening the product you paid for.

In these cases we will first try to fix the problem, for example by resending a working download link or a working copy of the file. If we are unable to get you a working copy of the product you purchased, we will refund your purchase.

Your legal rights

Nothing in this policy limits, replaces, or overrides any refund, withdrawal, or other consumer-protection right you have under the law that applies to your purchase, where that right cannot be waived by agreement. If a law that applies to you gives you a refund or cancellation right for digital purchases in specific circumstances, that right stands regardless of anything else on this page.

How to request help or a refund

Contact us through the Contact page or at sweetrecipestudio@gmail.com.
Include the email address you used at checkout and, if you have it, your Stripe payment receipt or reference. Never send a full card number, security code, or password.
Tell us what happened: a duplicate charge, a missing email, a file that will not open, or your reason for asking.
We will reply by email to sort it out.

Approved refunds are returned to your original payment method through Stripe. How long the money takes to appear depends on Stripe and your bank.

Questions

For anything about a refund, a duplicate charge, or a delivery problem, see our Contact page or email sweetrecipestudio@gmail.com.